ERP for Information Technology

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   Enterprise Resource Planning for Information Technology (ERP for IT, ERP4IT) describes the automation of information technology (IT). Therefore ERP4IT focuses on the automated IT itself and not on the automation of business processes by IT. The first who used this term was Ralph Szygenda, CIO of General Motors, as he said "The next thing is IT ERP. At GM, the complexity of managing IT is an astronmical thing".

Description
Accordingly, an entire ERP4IT approach and adequate solutions touch various IT disciplines such as:

Application Lifecycle Management (ALM) 
Project Portfolio Management (PPM) 
IT Governance 
IT Service Management (ITSM) 
Application Performance Management (APM) 
Business Activity Monitoring (BAM) 
Enterprise Architecture Management (EAM) 
Service-Oriented Architecture (SOA) 
IT Asset Management (ITAM) 
Information Security 
Knowledge Management 
Enterprise Content Management (ECM) 
Business Service Management (BSM) 
Application lifecycle management (ALM) regards the process of delivering software as a continuously repeating cycle of inter-related steps: definition, design, development, testing, deployment and management. Each of these steps needs to be carefully monitored and controlled.

Project Portfolio Management (PPM) is a term used by software companies and consulting firms to describe various approaches characterized by treating project management (PM) projects as part of an overall project investment portfolio. PPM advocates see it as a shift away from one-off, ad hoc approaches to project management. Most PPM tools and methods attempt to establish a set of values, techniques and technologies that enable visibility, standardization, measurement and process improvement. PPM tools attempt to enable organizations to manage the continuous flow of projects from concept to completion.
Information Technology Governance, IT Governance or ICT Governance, is a subset discipline of Corporate Governance focused on information technology (IT) systems and their performance and risk management. IT governance implies a system in which all stakeholders, including the board, internal customers and related areas such as finance, have the necessary input into the decision making process. This prevents a single stakeholder, typically IT, being blamed for poor decisions. It also prevents users from later complaining that the system does not behave or perform as expected.

IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.

Application Performance Management, or APM, refers to the discipline within systems management that focuses on monitoring and managing the performance and service availability of software applications. APM can be defined as process and use of related IT tools to detect, diagnose, remedy and report on application�s performance and performance issues to ensure that the application�s performance meets or exceeds end-users� and businesses� expectations.

Business Activity Monitoring  refers to the aggregation, analysis, and presentation of real time information about activities inside organizations and involving customers and partners. A Business Activity can either be a business process that is orchestrated by Business Process Management (BPM) software, or a business process that is a series of activities spanning multiple systems and applications. BAM is an enterprise solution primarily intended to provide a real-time summary of business activities to operations managers and upper management.
EAM (Enterprise Architecture Management) describes and structures complex IT systems in terms of their business, application, information and technical layers, and to reform programs through the planning process as strategic business demands, and as standards and guidelines for the development of local solutions and service offers.

Service Oriented Architecture (SOA) is an architectural style that guides all aspects of creating and using business processes, packaged as services, throughout their lifecycle, as well as defining and provisioning the IT infrastructure that allows different applications to exchange data and participate in business processes loosely coupled from the operating systems and programming languages underlying those applications.

IT asset management (ITAM) is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment.
Information security means protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.

Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge. 

Enterprise Content Management (ECM) is the technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.

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Jijo Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: 31 Dec 05 Location: United Kingdom Posts: 495	Quote Reply Topic: ERP for Information Technology Posted: 30 Jan 08 at 5:18pm
	Enterprise Resource Planning for Information Technology (ERP for IT, ERP4IT) describes the automation of information technology (IT). Therefore ERP4IT focuses on the automated IT itself and not on the automation of business processes by IT. The first who used this term was Ralph Szygenda, CIO of General Motors, as he said "The next thing is IT ERP. At GM, the complexity of managing IT is an astronmical thing". Description Accordingly, an entire ERP4IT approach and adequate solutions touch various IT disciplines such as: Application Lifecycle Management (ALM) Project Portfolio Management (PPM) IT Governance IT Service Management (ITSM) Application Performance Management (APM) Business Activity Monitoring (BAM) Enterprise Architecture Management (EAM) Service-Oriented Architecture (SOA) IT Asset Management (ITAM) Information Security Knowledge Management Enterprise Content Management (ECM) Business Service Management (BSM) Application lifecycle management (ALM) regards the process of delivering software as a continuously repeating cycle of inter-related steps: definition, design, development, testing, deployment and management. Each of these steps needs to be carefully monitored and controlled. Project Portfolio Management (PPM) is a term used by software companies and consulting firms to describe various approaches characterized by treating project management (PM) projects as part of an overall project investment portfolio. PPM advocates see it as a shift away from one-off, ad hoc approaches to project management. Most PPM tools and methods attempt to establish a set of values, techniques and technologies that enable visibility, standardization, measurement and process improvement. PPM tools attempt to enable organizations to manage the continuous flow of projects from concept to completion. Information Technology Governance, IT Governance or ICT Governance, is a subset discipline of Corporate Governance focused on information technology (IT) systems and their performance and risk management. IT governance implies a system in which all stakeholders, including the board, internal customers and related areas such as finance, have the necessary input into the decision making process. This prevents a single stakeholder, typically IT, being blamed for poor decisions. It also prevents users from later complaining that the system does not behave or perform as expected. IT Service Management (ITSM) is a discipline for managing information technology (IT) systems, philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction. Application Performance Management, or APM, refers to the discipline within systems management that focuses on monitoring and managing the performance and service availability of software applications. APM can be defined as process and use of related IT tools to detect, diagnose, remedy and report on application�s performance and performance issues to ensure that the application�s performance meets or exceeds end-users� and businesses� expectations. Business Activity Monitoring refers to the aggregation, analysis, and presentation of real time information about activities inside organizations and involving customers and partners. A Business Activity can either be a business process that is orchestrated by Business Process Management (BPM) software, or a business process that is a series of activities spanning multiple systems and applications. BAM is an enterprise solution primarily intended to provide a real-time summary of business activities to operations managers and upper management. EAM (Enterprise Architecture Management) describes and structures complex IT systems in terms of their business, application, information and technical layers, and to reform programs through the planning process as strategic business demands, and as standards and guidelines for the development of local solutions and service offers. Service Oriented Architecture (SOA) is an architectural style that guides all aspects of creating and using business processes, packaged as services, throughout their lifecycle, as well as defining and provisioning the IT infrastructure that allows different applications to exchange data and participate in business processes loosely coupled from the operating systems and programming languages underlying those applications. IT asset management (ITAM) is the set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making for the IT environment. Assets include all elements of software and hardware that are found in the business environment. Information security means protecting information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction. Knowledge Management ('KM') comprises a range of practices used by organisations to identify, create, represent, and distribute knowledge. Enterprise Content Management (ECM) is the technologies used to capture, store, preserve and deliver content and documents and content related to organizational processes. ECM tools and strategies allow the management of an organization's unstructured information, wherever that information exists.